Returns and refunds
We want your little one’s clothes to arrive in perfect condition. If something is wrong with your order, we’re here to help. Please read this policy carefully, as it explains what we can and cannot accept.
What we accept
We accept returns for faulty or damaged items only. This means items that arrive with a manufacturing defect, a tear, a broken seam, or similar damage that was not caused by wear or washing.
Because we sell everyday children’s clothing, we do not accept returns for change of mind, wrong size chosen, or items that have been worn or washed. Please check our size guide before ordering so you get the right fit the first time.
Reporting a faulty item
You must report any fault or damage within 24 hours of delivery. To start a claim, email us at info@birdyandbean.ng or message us on WhatsApp with:
- Your order number
- A clear photo of the fault or damage
- A short description of the problem
Reports made after 24 hours may not be accepted, so please check your order as soon as it arrives.
Returning the item
If we approve your claim, you will need to return the item to us. Return delivery is paid by the customer. The item must be unworn, unwashed, and in its original condition with any tags still attached.
Refunds
Once we receive and inspect the returned item, we will let you know whether your refund is approved. If approved, we will refund the full item price to your bank account within 5 to 10 business days. Original delivery charges are non-refundable.
Return shipping costs are not refunded, except where we have sent you the wrong item.
Questions
If you have any questions about a return, contact us at info@birdyandbean.ng and one of us will get back to you personally.
Birdy and Bean is a trading name of SA Redolence and More, registered in Nigeria (Business Name No. 6906029).